FAQ
Knit Kits
Our knitting kits contain enough yarn for the selected size, a digital knitting pattern, and a Skappel label to sew onto the garment.
Note! The pattern will be sent electronically, and can be found in your order confirmation as well as under "Orders" if you have an account at skappeloslo.com/en.
Needles, zippers, buttons and tote bags must be ordered separately unless stated otherwise.
Contact support@skappeloslo.com and inform them about the wanted size and color combination, and we will help you place a manual order.
Note: we cannot guarantee that you will get the right colors or size if you place an order with different colors or size prior to contacting our customer support, as our warehouse may handle the order before we get back to you.
If you have deviated from the pattern (e.g., not followed measurements or gauge) and need more yarn, or if you have knitted the sweater in a larger size, you can reorder yarn here: https://skappeloslo.com/products/yarn/
If you have the correct gauge and there is still not enough yarn in the kit, please contact us at support@skappeloslo.com
You can find detailed information about each yarn quality under "Yarn" on our website. Choose the product you want to learn more about, and look for detailed information.
If you click on one of our products, look under 'Detailed Description.' Here you will find the information you need about the pattern. You can use the measurements provided to assess which size you should go for.
YES 🩷 Some of our styles are now available as readymade sweaters, made in the same yarn and with a hand-knit feel. The garments are produced in Italy.
Patterns
The pattern will be sent electronically, and can be found in your order confirmation as well as under "Orders" if you have an account at skappeloslo.com.
We do not sell patterns by themselves. You will receive the pattern when you purchase the knit kit.
The individual pattern sale that we offered previously was only a contemporary solution until we were able to sell internationally.
Note: It is forbidden to re-sell or share digital patterns with other s as it is protected by Copyright Law.
Remember to always read the pattern carefully and a few steps ahead - you will often find the answers to what you are looking for in the pattern.
Do you believe something in the pattern is wrong? Contact support@skappeloslo.com.
Payment
Yes, it's completely safe! It's also safe to store your card information with us so it's faster next time.
Purchase Info
If you wish to file a complaint about the items received in the order, please send us an email at support@skappeloslo.com (preferably with pictures), and we will assist you.
Please note that there may be a slightly longer waiting time for complaints.
Contact us as soon as possible at support@skappeloslo.com, and we will solve the problem. Please include pictures in the mail for a more efficient process.
If you have received the wrong item or experience any deficiencies with the item, contact us at support@skappeloslo.com, and we will sort it out together!
Please check your spam folder to see if it accidentally ended in the wrong mail-folder.
If not, contact us at support@skappeloslo.com- and we will help you.