Shipping & Returns

Your order will usually be shipped from our warehouse within 1-2 business days from placing the order.

During periods of high demands (e.g., launching new collections), longer delivery times can be expected.

We ship all international orders with DHL Express Worldwide, and all Norwegian orders with Bring, Postnord, Helthjem or DHL Express.

After placing an order at skappeloslo.com you will receive an order confirmation by e-mail. When the order is shipped from our warehouse, you will be contacted directly by DHL with the tracking information.

Delivery time depends on location, but is normally 2-3 business days after the warehouse handling.

In periods of high demand, shipping and delivery might exceed normal expectations.

All additional costs related to your order are included at checkout.

All orders from Skappel are shipped with DDP (Delivered Duty Paid).*This means that the cost of customs/tax is included in the price you see during checkout. You will not receive any additional customs or tax after you've placed your order.

DHL might need some help from you (the importer) to clear the shipment through customs. This is just standard procedure, and DHL will in most cases contact you to process the order.

We ship to:

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom (UK) and United States (US).

If your order have been in customs for a few days, it is likely that DHL need some information from you, and they will most likely contact you to retrieve the information about you and the content of your order.

If it seems that the customs processing is taking to long, do not hesitate to contact your national DHL and ask them if there is anything you can do to speed up the process.

If you need assistance, please contact us at support@skappeloslo.com

If you have recently placed the order and regret your purchase, please send us an email atsupport@skappeloslo.com, and we will do our best to assist you. Write "CANCEL ORDER ##" in the subject field.

Sadly, we cannot guarantee that your order will be canceled in time, if the warehouse has sent the order before our customer service is able to cancel your order.

We do not cover shipping and return fees.

If you wish to return an item, please follow the instructions on the return information sheet that is included in your order.

All orders are sent with a return label, please use this to return your order within the return deadline.

If you have further questions, contact us atsupport@skappeloslo.comand include your order number as the subject of the email. Response time is normally 1-3 business days.

You can return all items you buy online, in their original packaging, as long as you have not used them or damaged them in any way.

From the day you receive the package, you have 14 days to return your order. If you are not able to successfully return your order within the 14 days, you need to notify us that items will be returned, and then return them to us within a reasonable time.

If you are awaiting your refund, please check the tracking of your return shipment to see if the order has reached our warehouse.

Normally, we will register and process all returns at least 2 times a week. In periods of high demand, return processing can take up to 10 business days from your parcel reaches our warehouse.

The refund must also be processed through the payment provider, which can take 1-5 business days.

If you have chosen “receive first - pay later” or invoice payment, it is your responsibility to “freeze” your invoice in Klarna. This will stop your invoice from reaching its due date. If you do not freeze the invoice in Klarna, you run the risk of being charged a “late payment fee” from Klarna. We will correct your invoice as soon as we have processed your return, and an updated payment request will be sent through Klarna.

There is a return fee that will be deducted from the refund amount.
We offer a 14-day return policy.

The return fee for all orders is 20 EUR for international orders, and 89NOK for Norwegian orders.

Shipping and return costs will not be refunded.

If you wish to exchange an item, the order is returned and a new order is placed on the website.

Shipping and return costs will not be refunded.