Terms of Purchase

Sister Act AS Standard Terms and Conditions for Consumer Purchases of Goods on skappeloslo.com/en

 

Introduction

This purchase is governed by Sister Act AS’s below standard terms and conditions for consumer purchases of goods over the Internet. Consumer purchase here refers to the sale of goods to you as a consumer. A consumer is someone who does not act as part of a business, and when the seller engages in business with the sale of goods over the Internet.

Consumer purchases over the Internet are mainly regulated by the Contracts Act, the Consumer Purchase Act, the Marketing Act, the Right of Withdrawal Act, and the E-commerce Act, and these laws provide consumers with non-negotiable rights. The terms of the contract shall not be construed as limiting the statutory rights but set out the parties’ most important rights and obligations for the transaction.

 

Agreement

The agreement between the buyer and the seller consists of the information provided by the seller about the purchase in the ordering solution in the online store (including information about the nature of the goods, quantity, quality, other characteristics, price, and delivery conditions), any direct correspondence between the parties (for example, email), and these terms and conditions.

 

In case of discrepancies between the information provided by the seller about the purchase in the ordering solution in the online store, direct correspondence between the parties, and the terms and conditions of sale, direct correspondence between the parties and the information provided in the ordering solution take precedence over the terms and conditions of sale, provided it does not conflict with binding legislation.

 

Parties

Seller

Company name: Sister Act AS

Contact address: Lysaker Brygge 35, 1366 Lysaker

Email: [email protected]

Organization number: 998773105

 

The buyer is the person placing the order.

 

Prices

The prices, as stated in the online store, are in Euros (EUR) and include value-added tax. Information about the total costs the buyer shall pay, including all taxes (value-added tax, customs, and similar) and delivery costs (freight, postage, invoice fees, packaging, etc.), as well as specification of each element of the total price, is provided in the ordering solution before the order is placed.

 

Conclusion of Agreement

The agreement is binding on both parties when the buyer’s order is received by the seller. However, a party is not bound by the agreement if there has been a typographical or clerical error in the seller’s offer in the ordering solution in the online store or in the buyer’s order, and the other party realized or should have realized such an error. An exception applies to the buyer’s order for personalization of the product, where the buyer has misspelled a name, date, or similar without promptly notifying after receiving the order confirmation.

 

Order Confirmation

Once the seller has received the buyer’s order, the seller shall promptly confirm the order by sending an order confirmation to the buyer. It is recommended that the buyer verifies that the order confirmation corresponds to the order regarding quantity, type of goods, price, etc. If personalization of a product with data engraving based on the buyer’s input has been ordered, it is the buyer’s responsibility to check that this is correct. If there is a discrepancy between the order and the order confirmation, the buyer should contact the seller as soon as possible.

 

Payment

The seller may demand payment for the goods from the time they are dispatched by the seller to the buyer. If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase amount on the card upon ordering for up to 4 days from the order date. In the case of payment by credit card, the Credit Purchase Act, etc., applies. If the seller offers post-invoicing, the invoice to the buyer shall be issued upon dispatch of the goods. The due date shall be set for a minimum of 14 days from the buyer’s receipt of the shipment.

 

Klarna

We use Klarna as our payment provider. To process your order, we share information with Klarna during checkout. Your personal data is always safe and handled in accordance with Klarna’s privacy policy.

 

Delivery, etc.

Delivery of the goods from the seller to the buyer shall be made in the manner, at the place, and at the time specified in the ordering solution in the online store. If the delivery time is not stated in the ordering solution, the seller shall deliver the goods to the buyer within a reasonable time and no later than 14 days after the order from the customer. If the seller is responsible for ensuring that the goods are sent to the buyer, he shall arrange for the goods to be transported to the destination in an appropriate manner and under normal terms for such transport. The destination is with the buyer unless otherwise agreed between the parties.

 

Risk of the Goods

The risk of the goods passes to the buyer when the goods are taken over by the buyer according to the agreement. If the delivery time has arrived and the buyer fails to take over an item made available to him or her according to the agreement, the buyer still bears the risk of loss or damage resulting from the characteristics of the goods themselves.

 

Right of Withdrawal

The buyer may withdraw from the purchase of the goods according to the provisions of the Right of Withdrawal Act. The right of withdrawal means that the buyer, without reason, can return the goods to the seller even if there is no defect in it and even if it has not been delivered. The buyer must notify the seller of the use of the right of withdrawal within 14 days after the goods, the prescribed information about the right of withdrawal, and the withdrawal form are received.

 

The notification from the buyer to the seller about the use of the right of withdrawal should, for evidential purposes, be in writing (you will receive a withdrawal form with the goods, which can be used and submitted by email or letter), and it must contain information on how the buyer will return the goods to the seller. When using the right of withdrawal, the goods must be returned to the seller within a reasonable time. The seller is obliged to refund the entire purchase amount to the buyer within 14 days from the day the seller receives the goods or the delivery note or the goods are made available to the seller. The seller cannot impose fees for the buyer’s use of the right of withdrawal, but the seller may require the buyer to pay the costs of the return shipment. The buyer may examine the product before withdrawing from the purchase. However, the item must still be able to be returned to the seller in substantially the same condition and quantity as it was in when the buyer received it. The buyer should return the goods to the seller in the original packaging if possible.

 

Examination of the Goods

When the buyer receives the goods, it is recommended that he or she reasonably examines whether it complies with the order, whether it has been damaged during transport, or whether it otherwise has defects. If the goods do not correspond to the order or have defects, the buyer must notify the seller of a complaint pursuant to clause 11 of the contract.

 

Complaints about Defects and Deadline for Reporting Claims for Delay

If there is a defect in the goods, the buyer must, within a reasonable time after discovering it, notify the seller that he or she will invoke the defect. In the case of delay, claims must be made against the seller within a reasonable time after the delivery time has arrived and the goods have not been delivered. If the goods have been paid for by credit card, the buyer may also choose to complain and send claims directly to the credit provider (the credit card company). The notification to the seller or credit provider should be in writing (email or letter).

 

Buyer’s Rights in Case of Delay

If the seller does not deliver the goods or delivers them late according to the agreement between the parties, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, according to the rules of Chapter 5 of the Consumer Purchase Act, under the circumstances withhold the purchase amount, demand performance, cancel the agreement, and claim compensation from the seller.

Performance: If the seller does not deliver the goods at the time of delivery, the buyer may maintain the purchase and set a reasonable additional deadline for performance from the seller. However, the buyer cannot demand performance if there is an obstacle that the seller cannot overcome or if performance would entail such a significant disadvantage or cost for the seller that it is significantly disproportionate to the buyer’s interest in the seller performing. If the difficulties disappear within a reasonable time, the consumer may demand performance.

Cancellation: The buyer may cancel the agreement with the seller if the delay is substantial or if the seller does not deliver the goods within the additional deadline for performance set by the buyer. However, the buyer cannot cancel the agreement while the additional deadline is running unless the seller has stated that he or she will not fulfill within the deadline.

Compensation: The buyer may further claim compensation for any loss suffered as a result of the delay on the seller’s side pursuant to § 24 of the Consumer Purchase Act. The buyer must submit claims to the seller by complaint pursuant to this contract clause 11.

 

Buyer’s Rights in Case of Defects

If the goods have a defect, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, under the circumstances according to Chapter 6 of the Consumer Purchase Act, withhold the purchase amount, choose between rectification and redelivery, claim a price reduction, cancel the agreement, and claim compensation from the seller.

Rectification or redelivery: If the goods have a defect, the buyer may demand that the seller rectify the defect or deliver a corresponding item. The seller may oppose the buyer’s demand if the execution of the demand is impossible or causes the seller unreasonable costs. The seller shall rectify or redeliver within a reasonable time. Rectification or redelivery shall be carried out at no cost to the buyer, without risk that the buyer will not be reimbursed for his or her expenses, and without significant inconvenience to the buyer. The seller may not carry out more than two attempts at rectification or redelivery for the same defect unless there are special reasons that justify further attempts. Even if the buyer does not demand rectification or redelivery, the seller may offer rectification or redelivery if this can be done without delay. If the seller ensures such rectification or redelivery, the buyer cannot claim a price reduction or cancellation.

Price reduction: If the defect is not rectified or redelivered, the buyer may demand a proportional price reduction.

Cancellation: Instead of a price reduction, the buyer may cancel the agreement, except when the defect is minor.

Compensation: The buyer may also claim compensation for economic loss suffered as a result of the goods having a defect pursuant to § 33 of the Consumer Purchase Act. The buyer must submit claims to the seller by complaint pursuant to this contract clause 11. The rules on complaints apply in addition to, and independently of, the rules on the right of withdrawal and any warranties provided by the seller.

 

Seller’s Rights in Case of Buyer’s Breach

If the buyer does not pay or fulfill the other obligations under the agreement, and this is not due to the seller or circumstances on the seller’s side, the seller may, according to the rules in Chapter 9 of the Consumer Purchase Act, under the circumstances withhold the goods, demand performance of the agreement, cancel the agreement, and claim compensation from the buyer. The seller may also, under the circumstances, demand interest for late payment, collection fees, and fees for non-prepaid uncollected goods.

Performance: If the buyer does not pay, the seller may maintain the purchase and demand that the buyer pay the purchase price (performance). If the goods are not delivered, the seller loses his right if he waits unreasonably long to assert the claim. Cancellation: In the event of significant default in payment or other significant breach by the buyer, the seller may cancel the agreement. However, the seller cannot cancel after the purchase price has been paid. The seller may also cancel the purchase if the buyer does not pay within a reasonable additional deadline for performance set by the seller. However, the seller cannot cancel while the additional deadline is running unless the buyer has stated that he or she will not pay.

Compensation: The seller may claim compensation from the buyer for economic loss suffered as a result of a breach of contract by the buyer pursuant to §46 of the Consumer Purchase Act. Interest for late payment/collection fee: If the buyer does not pay the purchase price in accordance with the agreement, the seller may demand interest on the purchase price pursuant to the Interest on Late Payment Act. In case of non-payment, the claim, after prior notice, may be sent to collection, and the buyer may then be held liable for fees pursuant to the Debt Collection Act and other collection of overdue monetary claims.

Fee for uncollected non-prepaid goods: If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee of NOK 150 + shipping round trip. The fee shall at most cover the seller’s actual expenses for delivering the goods to the buyer. Such a fee cannot be charged to buyers under 18 years of age.

 

Personal Data

Unless the buyer consents otherwise, the seller may only collect and store the personal data necessary for the seller to fulfill its obligations under the agreement. The buyer’s personal data shall only be disclosed to others if necessary for the seller to carry out the agreement with the buyer or in cases provided by law. The seller may only collect the buyer’s personal identification number if there is a legitimate need for secure identification and such collection is necessary. If the seller wishes to use the buyer’s personal data for other purposes, such as sending the buyer newsletters or information beyond what is necessary to carry out the agreement, the seller must obtain the buyer’s consent at the time of entering into the agreement. In such cases, the seller will provide the buyer with information about the intended use of the personal data and about who will use the personal data. The buyer’s consent will be voluntary and given by an active action, such as ticking a box. The buyer should be able to easily contact the seller, for example by telephone or email, if he or she has questions about the seller’s use of personal data or if he or she wants the seller to delete or change the personal data.

 

Conflict Resolution

The parties shall attempt to resolve any disputes amicably. The buyer may contact the Consumer Council for assistance in any dispute with the seller. If an amicable settlement is not reached after mediation by the Consumer Council, the parties may request in writing that the Consumer Council refer the dispute to the Consumer Dispute Resolution Board. Decisions of the Consumer Dispute Resolution Board become legally binding four weeks after service. Before the decision becomes legally binding, the parties may, by submitting a summons to the Consumer Dispute Resolution Board, bring the decision before the District Court.

 

Reservations We reserve the right to errors and any price changes. Images used on our pages are illustrative and may differ from the actual appearance of the goods.

Copyright All content on www.skappeloslo.com/skappeloslo.com/en is the property of Sister Act AS and is protected by, among other things, copyright, marketing, and trademark laws. This means that trademarks, company names, product names, information about products, including descriptions of the products and weight, images/graphics, design and layout, and other content on these websites under any circumstances cannot be downloaded, copied, or used in any other way without explicit permission under mandatory legislation or express prior written consent from Sister Act AS. The patterns are prepared by Sister Act AS and are protected by the Copyright Act. It is not permitted to copy, sell, or pass on the pattern.